Monthly Archives: February 2013

Day 16. Replacement Jawbone arrives. I have already spent money and time on this.  I am excited but more hopeful for a product that will work as expected. I set it up and so far so good. The current milestone … Continue reading →

Day 14. Package arrives at Jawbone. Supposed to be a two day turn around.

Day 12. Shipped to them.

Day 11. I got a response. This e-mail is to confirm that we’ve initiated the warranty exchange for your UP band. Please expect another e-mail from FedEx with a prepaid return shipping label within the next 24 hours.  Please return … Continue reading →

Day 10. No response.

Day 9.  I got a response. They forwarded my information to their RMA Department and that I would receive an email once the order was processed.

Day 8. No response.

Day 7. No Response.

Day 6. 3 different people asking me to do a soft and hard reset of my glorified rubber band. I understand you want to do your due diligence here and make sure people are actually following instructions, but come on. … Continue reading →

On Day 5, Jawbone Up responded. Now another support agent has picked up the ticket and guess what they asked me?! No really, guess….. If you guessed that they asked me to try a “soft reset” and “hard reset” again … Continue reading →